Refund policy

Return & Refund Policy: 

A: The above policy is applicable only for Sova's GutHeal Plans (all variants of gut test + 4 months nutrition plan) in the case of highly compliant users*, who have regularly followed the recommendations, attended the consultations with their health coach during the program, and have had their respective tests done and got no observable results after 4 Months.

B: Refund can only be claimed within 24 hours of the last consultation of your Gut Heal Program.

C: The policy is not applicable on the purchase of the Gut Microbiome Test only, once the test kits have been dispatched.

D: Refund policy is not applicable on Sova supplements.

1) 4-Month Plan:

Users who complete 1 Gut Microbiome Test, with no observed results on any of their metrics after 4 months are eligible for a refund.

Users are eligible for a refund only after completion of the full program and if they didn't get any observable results subject to meeting condition A.

Once the program has ended after 4 months, if the user requests a refund, they will be eligible for a refund subject to meeting condition

➢ Refund amount will be given after deducting the test prices. The test charges are not refundable. Supplements are also non-refundable.

2) Supplements

We do not accept returns or offer refunds on any supplements. This policy applies to all supplement products purchased independently or in combination with other non-supplement products.

We take great care to ensure that our products meet stringent quality standards. Our supplements are manufactured in accordance with Good Manufacturing Practices (GMP) guidelines.

If you have any concerns about the quality or safety of a product you have purchased, please contact our customer support team within 30 days of purchase. We will investigate the matter thoroughly and provide assistance or guidance as necessary.

In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 3 days of delivery. We will work with you to resolve the issue promptly.

We may request supporting documentation, such as photographs or other evidence, to assist in the resolution process.

At Sova, we value our customers' satisfaction. If you have any questions, concerns, or feedback about our products or services, please reach out to our customer support team. We are committed to addressing your inquiries and resolving any issues to the best of our ability.

*Note:

Definition of Compliance:

❖ User who attended >70% of consultations
❖ Gained >60% of agreed habits
❖ Observable Results:
❖ Significant changes in trackable health metrics/biomarkers

How to claim a refund?

Once we receive your request, our team will check your eligibility for a refund. If the refund conditions are met, the amount as applicable for your time in the program will be refunded. We will notify you once we have approved and initiated your refund.

If you have any questions, we’re a message away!

Contact Us:
Whatsapp: 080 45682323
Email: refunds@sova.health